While INDMoney doesn’t have a dedicated customer care number, they have direct INDMoney Customer Care numbers of “Escalation Matrix.” Additionally, they offer several alternative ways to reach them for assistance. You can access their comprehensive help centre online, email them, submit a ticket through their website, or get help from the Grievance Redressal Policy.
They also offer email support and are active on social media platforms.
INDMoney Customer Care Toll Free Number
Currently, Indmoney doesn’t have a toll free number to talk with. However, they have direct line customer care numbers to discuss your concerns as below:
INDMoney Customer Care Number India for Indian Stocks
| Details of | Contact Person | Address | Contact No. | Email Id | Working Hours |
| Client Servicing | Mamta Polai | 616, 6th floor, Suncity Success Tower, Sector 65, Gurugram, Haryana, 122005 | 07314852049 | instockssupport@indmoney.com | Monday to Friday 9.00 am to 6.00 pm |
| Head of Client Servicing | Deepak Gupta | 07314852021 | grievanceinstocks@indmoney.com | Monday to Friday 9.00 am to 6.00 pm | |
| Compliance Officer | Ameya Mahendra Bhelekar | 07314852022 | complianceinstocks@indmoney.com | Monday to Friday 9.00 am to 6.00 pm | |
| Managing Director & Principal Officer | Nikhil Anil Behl | 07948224850 | directorinstocks@indmoney.com | Monday to Friday 9.00 am to 6.00 pm |
You can also raise a direct ticket at company’s website by clicking here.
Explore Other INDMoney Articles:
INDMoney Customer Care Number India for US Stocks
| Customer Service Help Desk | usstockssupport@indmoney.com Response time : Within 48 hours |
| Level 1 Escalation : If you are unable to get resolution for your queries | escalationusstocks@indmoney.com |
| Management Escalation : If you are not happy with the resolutions by any of the above desks | Chief Compliance Officer (Sunny Bajaj): CCO@indmoney.comChief Executive Officer (Ashish Kashyap): CEO@indmoney.com |
INDMoney Customer Care Email
- instockssupport@indmoney.com
- grievanceinstocks@indmoney.com
- complianceinstocks@indmoney.com
- directorinstocks@indmoney.com
INDMoney Customer Care Number India Delhi
Grievance Redressal Policy for Indian stocks
Level 1: Share Your Concern
- Email: Reach out directly to our dedicated team at instockssupport@indmoney.com.
- Write a Letter: Send your concerns to:
Compliance Officer, INDmoney Pvt. Ltd. 616, 6th Floor Suncity Success Tower, Sector 65 Gurugram- 122005
Level 2: Escalate if Needed
If your issue remains unresolved within 14 days, or you haven’t received a response, you can escalate it further:
- Email: Send a detailed email to grievanceinstocks@indmoney.com.
- Write a Letter: Follow the same address as above, addressing it to the Grievance Officer.
Indmoney team will reach out within 7 days to acknowledge your escalation and work towards a resolution.
Level 3: Seeking External Support (if needed)
If your complaint remains unresolved after 7 business days at Level 2, you have the right to seek further assistance:
- SEBI SCORES Portal: File a complaint online at www.scores.gov.in.
- SEBI Office: Send a physical letter to any SEBI office listed on www.sebi.gov.in/cms/sebi_data/templates/SebiAddresses.html
Grievance Redressal Policy for US stocks
Investing in US Stocks through INDmoney? Here’s how you can connect with Indmoney for your concerns:
INDmoney connects you to trusted US brokers like DriveWealth and Alpaca. They have outstanding customer service and have designed this escalation matrix to ensure your queries and complaints are addressed promptly and effectively.
Step 1: Indmoney Customer Care Email
Got a question or issue with your US Stocks account? Start by sending an email to escalationusstocks@indmoney.com. The company resolve it within 7 business days.
Step 2: Contact the Grievance Officer (if needed)
If your issue remains unresolved after 7 days or you’re unsatisfied with our initial response, reach out to company’s Grievance Officer at grievanceusstocks@indmoney.com. Please wait 7 business days after your initial email before escalating.
Note: If your issue requires more time, the company will inform you and provide expected resolution timelines.
Step 3: Contact the US Broker (last resort)
If your issue persists for 7 business days after contacting the Grievance Officer, you can write directly to the US broker:
- For DriveWealth accounts: support@drivewealth.com
- For Alpaca accounts: support@alpaca.markets
INDMoney Social Media Support
Facebook: https://www.facebook.com/indmoney
Telegram: https://t.me/indmoneyofficial
Twitter: https://twitter.com/INDmoneyApp
Linkedin: https://in.linkedin.com/company/indmoney
Instagram: https://www.instagram.com/indmoneyapp/
Disclaimer: The information provided on this website is for general informational purposes only and should not be construed as financial advice, investment recommendations, or guarantees of any kind. This information is not intended as a substitute for professional financial advice. You should always seek the advice of a qualified financial advisor before making any investment or financial decisions.
